I've been going to Mayo for all my med needs since moving to FL almost 2 years ago.
In general, I have NO complaints about the medical care I've gotten.
However, the ability to make appointments, talk to someone about issues...... customer and admin services in general are pathetic. They are, among other things, too reliant on computers and have too many "layers" of staff between patient and doctors.
With hesitation, given overall quality of med services in my area, to go elsewhere but my frustration with Mayo is growing.
As an example, I was reently told I needed a minor surgical procedure but it was conveyed there was some urgency to the matter; could wait months. I was told to expect a call "shortly" to schedule the surgery. A week later, no call. When I called in to enquire I was simply told to be patient, the nurses were "very busy". Waited two more days; still no call.
Product or Service Mentioned: Mayo Clinic Medical Care.
Reason of review: Poor customer service.
Location: Palm Coast, Florida
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